Introduction

FlexaPay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment processing services, website, and mobile applications (collectively, the "Service").

Information We Collect

Personal Information

Account Information: Name, email address, phone number, business information
Financial Information: Bank account details, payment card information (processed securely through PCI-compliant systems)
Identity Verification: Government-issued ID, business registration documents
Communication Data: Support tickets, emails, and other communications

Technical Information

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, features used, time spent on our platform
Cookies and Tracking: We use cookies and similar technologies to enhance your experience

Payment Data

Transaction Information: Payment amounts, transaction IDs, timestamps
Stripe Data: Information shared with Stripe for payment processing (subject to Stripe's privacy policy)

How We Use Your Information

Provide and maintain our payment processing services

Process transactions and manage your account

Verify your identity and comply with regulatory requirements

Communicate with you about your account and our services

Improve our platform and develop new features

Detect and prevent fraud and security threats

Comply with legal obligations

Data Security

Security Measures

SSL/TLS encryption for data transmission
PCI DSS compliance for payment data
Regular security audits and assessments

Additional Protections

Access controls and employee training
Secure data centers and infrastructure
24/7 security monitoring

Your Rights and Choices

Access

Access your personal information

Correct

Correct inaccurate data

Delete

Delete your account and data

Opt-out

Opt-out of marketing communications

Portability

Data portability rights

Withdraw

Withdraw consent where applicable